Test Call Audio Not working correctly after upgrade from 3.1.145 to 3.3

7. Troubleshooting
1

After upgrading system from 3.1.145 to 3.3.5.36 When we use the Test Call function using pretty much any of the audio files, upon answering, we just hear a series of staticy sounds. Specifically the demo.wav file that has always worked in the past seems to be broken.

When a live call is placed, the audio seems to be working. Not sure if there is a new special format, or if there is something that needs to be done to get these working again.

I did download the file and play from my local computer and it played correctly. I renamed and uploaded and it still had the same problem.

2

Maybe this was overlooked in the new version. We will try it.
You can also send a TBreport to support email and mention the issue - maybe we will see the error in the logs.

3

I tried it in the lab and I get the same results - I opened case TB-5591 to fix this.

1 Like
4

Any progress on getting Test Call audio working properly?

5

Hello,

Yes, it has been addressed in our latest build.

https://download.telcobridges.com/3.3.14.100/TBToolPack-3.3.14.100-Linux-centos7-x86_64-Install

Cheers,
Support

6

I updated to 3.3.14.100 and am still experiencing the same issues with Test Call Audio.

7

Hello,

Can you give us a step-by-step procedure of how you are testing this in your lab, we will try and reproduce it on our latest version.

Thank you,
Support

8
  1. Click Test Call on Left Menu
  2. Mode: Generate outgoing call
  3. NAP: One of our outbound calling NAPS
  4. Calling Number: one of our DID’s
  5. Called Number: my cell or office phone etc. in this case 11 digit dial including 1.
  6. File/Tone to Play: demo.wav
  7. Terminate call at end of file: unchecked
  8. Call duration: 0
  9. Record: unchecked
  10. No Advanced settings set
  11. Click Place Call
  12. Answer call on phone
  13. Hear staticy mess

I get the same thing no matter which file/tone I put in there, and no matter which NAP, calling and called number. Also the binoculars don’t seem to do anything so to find other files I use the Manage audio files button and just use the file paths as listed in that interface. Usually I just keep it at demo.wav.

9

Hello,

I will try and get some time to test this in my lab this week. I will test with out latest build 3.3.15.72 and let you know what we find. Sorry about the late reply.

-Support