Test Call Audio Not working correctly after upgrade from 3.1.145 to 3.3

7. Troubleshooting
1

After upgrading system from 3.1.145 to 3.3.5.36 When we use the Test Call function using pretty much any of the audio files, upon answering, we just hear a series of staticy sounds. Specifically the demo.wav file that has always worked in the past seems to be broken.

When a live call is placed, the audio seems to be working. Not sure if there is a new special format, or if there is something that needs to be done to get these working again.

I did download the file and play from my local computer and it played correctly. I renamed and uploaded and it still had the same problem.

2

Maybe this was overlooked in the new version. We will try it.
You can also send a TBreport to support email and mention the issue - maybe we will see the error in the logs.

3

I tried it in the lab and I get the same results - I opened case TB-5591 to fix this.

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