Prosbc with 2 outbound carriers, when we make an outbound call we hear no ringing from one of the suppliers and it looks like they send an empty 180. what settings do we need to change on prosbc so the ringing is heard on the calling device

I have tried different settings in the profile for the failing carrier but no luck. I assume its a series of changes to get it to work. Looks like we sare sending the carrier a 183 and they send back a blank 180