Cant get NAP UP

7. Troubleshooting Troubleshooting
1

Hello,

we have installed the FreeSBC to deal with registrations and signalling forward between multiple servers, we configure the Network, the NAP , but we cant get the UP, on the status information whe have the shared resource as 100% and availability on 0

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what can cause that ? we do not see any configuration about number of resources or things like that.

Thanks in advice

2

Would you sent following command output please? lspci | grep Ethernet

3

Thanks for the fast reply

below you have the information, we are using a KVM virtualization

[root@sbc-bc1 ~]# lspci | grep Ethernet
00:03.0 Ethernet controller: Red Hat, Inc Virtio network device
00:06.0 Ethernet controller: Red Hat, Inc Virtio network device
00:07.0 Ethernet controller: Red Hat, Inc Virtio network device

4

Would you sent remote connection details to support@telcobridges.com please?

5

shure, i will send the email, but we want to understand the cause to be documented here in the forum if possible

6

I see our tbrouter application is running in safe mode. Would you tell me what is your processors type for FreeSBC? Please try to use type host.

7

I will check that and let you known, give me some minutes.

Thank you

8

using that on host give me this information

processor : 1
vendor_id : GenuineIntel
cpu family : 6
model : 44
model name : Westmere E56xx/L56xx/X56xx (Nehalem-C)

the cpu family and model are equal the host (cat /proc/cpuinfo) but the model_name are diferent, we are checking that yet.

changing the processor configuration we need to create a new license as i see here, e will try to fix that and we will be able to continue the help

9

It is normal that FeeeSBC requests new license because your seed changed after changing cpu type. If you sent your new seed and license key to support email, we can reset your license.

10

The processor is right now, we will request the license reset now